Shipping policy

Mailing schedule

Letters are generally mailed between the 25th and 30th of the month before the featured edition. For example, September's edition is expected to be mailed August 25–30.

The Gloaming Post is sent by USPS First-Class Mail as an untracked letter. Tracking is not included. Postal delays can happen, and mailing dates and delivery estimates are not guaranteed arrival dates.

At this time, The Gloaming Post ships within the United States only.

Address accuracy and address changes

Customers are responsible for providing a complete and accurate mailing address and for keeping the shipping address connected to their subscription current.

Please review your address carefully at checkout and in your order confirmation. Apartment or unit numbers, street directions, ZIP Codes, and recipient names must be entered correctly.

Address changes for an upcoming edition must be completed no later than 11:59 p.m. Mountain Time on the 15th before that edition is prepared. Update the shipping address through the Manage Subscription portal linked in your subscription emails. To make sure a change is applied to an already-paid upcoming edition, also contact meganmoeai.art+addresschange@gmail.com before the deadline.

Changing an address in Shop Pay, a general customer profile, PayPal, or another saved-payment account does not guarantee that the address attached to an active subscription order has changed. Customers are responsible for confirming the address shown in their subscription portal.

We will try to help with corrections reported after the deadline, but changes cannot be guaranteed once printing, label preparation, or fulfillment has begun. Mail cannot be redirected or recalled after it has been sent.

Incorrect, incomplete, or outdated addresses

We are not responsible for an order that is delivered incorrectly, lost, or returned because the customer supplied an incorrect, incomplete, or outdated address.

Orders sent to the address provided by the customer are not eligible for a free replacement or refund when the address was entered incorrectly or was not updated before the deadline.

If an incorrectly addressed letter is returned to us, we can offer to resend it after:

1. The letter has physically been returned to us;

2. The customer provides and confirms a corrected address; and

3. The customer pays the applicable reshipping and handling fee.

If the letter is not returned to us, a replacement may be purchased only if extra copies remain. Because each edition is produced for a specific month, replacement inventory is limited.

If we make an error while preparing the address label, we will correct it at no cost to the customer.

Lost mail

Because letters are mailed without tracking, please allow 21 calendar days from the mailing confirmation before reporting an order as missing.

If the address supplied for the order was complete and correct and the letter has not arrived after 21 days, contact meganmoeai.art+lost@gmail.com  Missing-mail requests must be submitted within 45 days of the mailing confirmation.

For an eligible missing order, we will provide one replacement while replacement stock remains. If that edition is no longer available, we will refund the amount paid for that edition.

This lost-mail coverage does not apply when the order was sent to an incorrect, incomplete, outdated, or unapproved address supplied by the customer. Repeated delivery problems at the same address may require the customer to provide an alternate address or may result in cancellation of the subscription and a refund of any unfulfilled future order.

Damaged mail

If an edition arrives materially damaged, contact meganmoeai.art+damaged@gmail.com within seven days of delivery. Include the order number and clear photographs of both the envelope and damaged contents.

When the claim is eligible, we will send one replacement while stock remains. If a replacement is unavailable, we will refund the amount paid for that edition. Minor postal wear that does not prevent the items from being used or enjoyed may not qualify as material damage.

Returned mail

If USPS returns a letter to us, we will contact the subscriber using the email address attached to the order when reasonably possible.

When mail is returned because of an incorrect or incomplete address, a move, refusal, failure to claim the mail, or another customer-address issue, the customer must provide a corrected address and pay the applicable reshipping and handling fee before it can be sent again.

Returned letters cannot be resent until they have physically arrived back to us. Reshipping is also subject to the condition of the returned contents. Refunds are not provided for orders returned because the customer supplied an incorrect or outdated address.