Refund policy

Incorrect, incomplete, or outdated addresses

We are not responsible for an order that is delivered incorrectly, lost, or returned because the customer supplied an incorrect, incomplete, or outdated address.

Orders sent to the address provided by the customer are not eligible for a free replacement or refund when the address was entered incorrectly or was not updated before the deadline.

If an incorrectly addressed letter is returned to us, we can offer to resend it after:

  1. The letter has physically been returned to us;

  2. The customer provides and confirms a corrected address; and

  3. The customer pays the applicable reshipping and handling fee.

If the letter is not returned to us, a replacement may be purchased only if extra copies remain. Because each edition is produced for a specific month, replacement inventory is limited.

If we make an error while preparing the address label, we will correct it at no cost to the customer.

Lost mail

Because letters are mailed without tracking, please allow 21 calendar days from the mailing confirmation before reporting an order as missing.

If the address supplied for the order was complete and correct and the letter has not arrived after 21 days, contact meganmoeai.art+lost@gmail.com  Missing-mail requests must be submitted within 45 days of the mailing confirmation.

For an eligible missing order, we will provide one replacement while replacement stock remains. If that edition is no longer available, we will refund the amount paid for that edition.

This lost-mail coverage does not apply when the order was sent to an incorrect, incomplete, outdated, or unapproved address supplied by the customer. Repeated delivery problems at the same address may require the customer to provide an alternate address or may result in cancellation of the subscription and a refund of any unfulfilled future order.

Damaged mail

If an edition arrives materially damaged, contact meganmoeai.art+damaged@gmail.com within seven days of delivery. Include the order number and clear photographs of both the envelope and damaged contents.

When the claim is eligible, we will send one replacement while stock remains. If a replacement is unavailable, we will refund the amount paid for that edition. Minor postal wear that does not prevent the items from being used or enjoyed may not qualify as material damage.

Returned mail

If USPS returns a letter to us, we will contact the subscriber using the email address attached to the order when reasonably possible.

When mail is returned because of an incorrect or incomplete address, a move, refusal, failure to claim the mail, or another customer-address issue, the customer must provide a corrected address and pay the applicable reshipping and handling fee before it can be sent again.

Returned letters cannot be resent until they have physically arrived back to us. Reshipping is also subject to the condition of the returned contents. Refunds are not provided for orders returned because the customer supplied an incorrect or outdated address.

Cancellations

Subscriptions may be canceled at any time through the Manage Subscription link in the subscriber's account or subscription emails. Customers may also request cancellation by contacting meganmoeai.art+cancel@gmail.com

Cancellation stops future recurring charges. It does not automatically cancel or refund an order that has already been charged.

Canceling a subscription does not cancel the customer's right to receive an edition that was already paid for unless that order is separately refunded.